Refund & Return Policy
Effective Date: 11 October 2026
At Athreya Ayurveda Ashramam, we aim to provide a reliable shopping experience. This policy explains how customers can request a return, replacement, or refund for orders placed through https://athreyas.com.
Please review this policy before making a purchase.
1. Eligible Return and Replacement Requests
You may contact us to request a return, replacement, or refund if:
You received a damaged product.
You received an incorrect product.
The product is defective or unusable on arrival.
Your order is missing an item that was included in the order confirmation.
The product has another material issue that makes it substantially different from the confirmed order.
Requests will be reviewed based on the circumstances, supporting information, product type, and applicable consumer law.
2. Reporting a Problem
Please contact us within 48 hours of delivery if you receive a damaged, incorrect, or missing item.
To help us resolve the issue, provide:
Your order number.
Your name and contact details.
A description of the issue.
Clear photographs or an unboxing video, if available.
Photographs of the product, packaging, and shipping label where relevant.
The 48-hour reporting period is a request for prompt notification and does not override any mandatory rights or remedies available under applicable law.
3. Products That Cannot Normally Be Returned
For hygiene, safety, and product-quality reasons, we generally do not accept returns for:
Opened or used food products.
Baby food and other consumable products once opened.
Opened personal-care, herbal, or hygiene products.
Products damaged through misuse, improper storage, or handling after delivery.
Products returned without prior approval, where approval is reasonably required.
This does not exclude returns, replacements, refunds, or other remedies required by applicable law, including for defective, damaged, incorrect, or misrepresented products.
Unopened products may be considered for return where permitted by law and approved by our customer support team.
4. Return Conditions
Where a return is approved:
The product should be returned in its original packaging, with accessories and labels where applicable.
Products should not be damaged by the customer.
Return instructions will be provided by our support team.
Customers should not send products back before receiving return instructions.
We may inspect returned products before approving a refund or replacement, subject to applicable law.
5. Refund Process
Once an eligible refund is approved, we will initiate the refund through the original payment method or another lawful method agreed with the customer.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution. We will communicate any available refund status or reference details.
Where a refund is required by law, it will be handled within the applicable legal timeframe.
6. Replacement Policy
Where an item is damaged, defective, incorrect, or otherwise eligible for a remedy, we may offer a replacement or another appropriate resolution, subject to product availability and applicable law.
If a replacement is unavailable, we will discuss an appropriate alternative, including a refund where required.
7. Order Cancellation
Please contact us promptly if you wish to cancel an order.
Orders may be cancelled before dispatch where operationally possible. Once an order has been dispatched, cancellation may no longer be possible and the request may be handled under our return policy.
If we cancel an order after receiving payment, we will arrange an appropriate refund for the cancelled order.
8. Shipping Charges for Returns
If the return is necessary because we supplied a damaged, defective, or incorrect product, we will explain the return-shipping arrangement and handle reasonable return costs in accordance with applicable law.
For other approved returns, responsibility for return-shipping costs will be communicated before the return is arranged, subject to applicable law.
9. Delivery Delays and Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We will check the shipment status with the relevant delivery partner and assist with an appropriate resolution. Refunds for lost, undelivered, or returned-to-sender shipments will be assessed based on the circumstances and applicable law.
10. Contact for Refunds and Returns
To request a return, replacement, cancellation, or refund, contact:
Athreya Ayurveda Ashramam
Website: https://athreyas.com
Email: ks.shidesh@gmail.com
Phone: +91 9847911583
Address:Atherya ayurveda ashramam
Amritha shoping complex-Edamuttam beach road,Thrissur-680568 (Kerala)
Our License:
FSSAI NO. : 21320200000111
MSME : UDYAM-KL-13-0004887, SSI UNIT
Packing Lic. No: KRL/JCCZ/P-2831/2831/2026
Please include your order number in all order-related communications.
We appreciate your trust in Athreya Ayurveda Ashramam and will make reasonable efforts to resolve eligible issues fairly and promptly.
